Privacy Policy

Basic Terminology

This Privacy Policy constitutes an electronic record under the Information Technology Act, 2000. Undertheroofstays values visitor trust and maintains high standards for secure transactions and customer information privacy.

By accessing this website, you consent to our use and disclosure of personal information per this policy. The policy is incorporated into and subject to the Terms and Conditions of Use.

This Privacy Policy is subject to change without prior notification to users, so regular review is advised.

The Information Collected by Us

You can browse without revealing personal details, but reservations require your name, contact number, email, billing information, and bank account details.

Information provision is marked as optional or mandatory where possible. You are requested to provide accurate and correct information. Undertheroofstays disclaims responsibility for data authenticity or inconvenience from inaccurate submissions.

The company automatically tracks information including your IP address location, etc. to conduct internal research on user demographics and behavior, monitoring traffic patterns to improve services.

Personal Information

Personal Information includes:

• Name and Gender
• Phone Number
• E-mail address
• Contact Address
• Password
• Financial information (Bank Account, credit/debit card details)
• Physical, physiological and mental health condition
• Biometric information, Sexual orientation, medical records

Financial information is processed by our third-party Payment Gateway, Razorpay. This entity maintains confidentiality under applicable laws and contractual agreements, though Undertheroofstays disclaims liability for their breaches.

Regular users should update changed personal information promptly.

Cookies

Cookies are small files assisting service delivery. The company uses them to analyze web flow, measure promotional effectiveness, and provide targeted information. Most cookies are session cookies, meaning that they are automatically deleted from your hard drive at the end of a session.

Users may decline cookies if their browser permits, though certain website features become unavailable and password re-entry becomes frequent.

Third-party cookies appear on certain pages; Undertheroofstays doesn't control their use.

Offers and Updates

Providing an email address during reservation means agreeing to receive offers and updates communications. The company tracks which website functions users access most frequently to deliver relevant information.

Users may opt out or unsubscribe using the website's unsubscribe feature or email links.

Use of the Information Collected by Us

Personal information is used when relevant and required in the ordinary course of business. Uses include:

• Processing reservations
• Providing improved services
• Contacting users via telephone and email
• Sharing with trusted third parties
• Communicating about reservations and services
• Resolving disputes and troubleshooting problems
• Measuring consumer interest
• Informing users about offers and updates
• Customizing user experience
• Detecting fraud and criminal activity
• Enforcing Terms and Conditions
• Improving marketing and promotional efforts
• Analyzing site usage

Sharing of Information with Third Parties

Information is shared with third parties when:

• Trusted third parties (accountants, credit card processors, hotels, government officials) need it to perform services
• Company reorganization, sale, or lease occurs; the new entity assumes information rights with reasonable privacy assurances
• Investigation of unlawful activities, fraud, safety threats, or website misuse is necessary
• Legal processes (summons, court orders, judicial proceedings) require disclosure
• Terms and Conditions or Privacy Policy enforcement is needed
• Cooperation with authorized agencies for interception, monitoring, or decryption under IT Rules 2009 is required
• Internal service providers facilitate outsourced operations under confidentiality agreements

Subject to this policy, we assure you that we will share your Personal Information only if we have your consent or deemed consent to do so or if we are compelled by law.

Disclosure of Information

Advertisements: Third-party advertisements collect information simultaneously with Undertheroofstays. The information is used by us in accordance with the terms of this Privacy Policy and is used by the advertiser as per the advertiser's prevalent privacy policy. Undertheroofstays doesn't control advertisers' privacy practices and disclaims responsibility for information disclosed to them.

Links to other sites: The website contains links to other sites. We are not responsible for the privacy practices or the content of such linked websites.

Protecting your Information

Undertheroofstays employs various managerial, technical, physical and other security measures including encryption for sensitive information transmission and restricting access to authorized personnel.

Security Measures

We will employ reasonable security practices and procedures and current Internet security methods and technologies in compliance with the Information Technology Act, 2000.

Access to personal information is restricted to employees, contractors, and agents needing it for operations or service improvement. These individuals are bound by confidentiality obligations and face discipline, including termination and criminal prosecution, for violations.

Although we use industry standard practices to protect your privacy, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy.

Applicable Law and Jurisdiction

The website is created and controlled by Undertheroofstays and governed by Indian law. The courts in Mumbai shall have exclusive jurisdiction over all terms, conditions, and disclaimers.

Changes to this Privacy Policy

Undertheroofstays may update the Privacy Policy as needed. Changes are posted on this page. You should access our privacy policy regularly in order to familiarise yourself with the latest policy.

Grievance Policy

Undertheroofstays believes in transparent user relations through channelized grievance redressal. Complaints regarding rendered services can be filed via email at support@undertheroofstays.com or via WhatsApp at +91 91361 47023.

Special Note About Minors

Persons under 18 are ineligible for accommodation reservation services. Minors may accompany parent(s) or legal custodian(s) who booked the accommodation.

Using Mobile Phones and Tablet Apps

Information collection via apps mirrors website methods and purposes. Additional automatic information collected includes:

• Mobile App functionality accessed and used (identifying customer interest areas without direct identification)
• Location data via GPS/similar technologies (if user permits) to identify nearby hotels and service providers; users can disable this via phone settings
• Error-reporting information when apps crash or hang (including device type, version, UID, error time, feature used, application state)

Users control information receipt through app settings or mobile device settings, or by removing the app entirely and using the website.

Express Consent

By accessing this page or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and Indian laws.